Privacy Policy
Last Updated: 2/14/2026
Thank you for visiting our tech repair shop’s website. We care about your privacy and want you to understand how we collect, use, and protect your information when you use our site or request our repair services.
1. Who We Are
We are a U.S.-based tech repair shop that services phones, tablets, computers, and other electronic devices. This Privacy Policy explains how we handle your information when you visit our website or provide your details for a repair or inquiry
2. Information We Collect
We collect two main types of information:
**a. Information you provide directly**
When you contact us, request a quote, book a repair, or fill out a form, we may collect:
- **Name**
- **Email address**
- **Phone number**
- **Device details** (such as make, model, serial number or IMEI if provided, and a description of the issue)
- Any other information you choose to share with us related to your device or repair
**b. Information collected automatically (website analytics data)**
When you visit our website, we automatically collect basic technical and usage information, such as:
- IP address
- Browser type and version
- Pages you visit and how long you stay on them
- The date and time of your visit
We use cookies and similar technologies to help collect this information and to improve how our website works.
### 3. How We Use Your Information
We use your information to:
- Contact you about your repair, quote, or inquiry
- Schedule and manage repair services
- Send important updates or service-related messages
- Improve our website, services, and customer experience
- Analyze how visitors use our site (for example, which pages are visited most)
We do **not** sell your personal information.
### 4. Legal Bases for Processing (if you are in the EU/EEA or UK)
If you are located in the European Union, European Economic Area, or the United Kingdom, we rely on the following legal bases to process your personal data:
- Your consent (for example, when you submit a form or request a repair)
- Our legitimate interests (for example, to run and improve our business and understand how our website is used)
- Performance of a contract (for example, when we provide repair services you have requested)
### 5. How We Share Your Information
We may share your information with:
- **Service providers** that help us run our business, such as website hosting, email services, and analytics providers
- **Repair-related partners or vendors**, if needed to complete your repair (for example, parts suppliers or specialized repair services), and only to the extent necessary
- **Legal and regulatory authorities** if required by law, to comply with legal obligations, or to protect our rights or the rights of others
These third parties are only allowed to use your information to perform services for us and must protect your information.
### 6. Data Security
We use reasonable physical, technical, and organizational measures to help protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
### 7. Your Choices and Rights
You have the right to:
- **Limit communications**: You can ask us to stop sending non-essential messages by contacting us directly.
- **Update or delete your information**: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
If you are in the EU/EEA or UK, you may also have the right to object to or restrict certain processing and to lodge a complaint with your local data protection authority.
### 8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember basic preferences
- Understand how visitors use our site
- Improve our website and services
You can usually set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work properly.
### 9. Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it as soon as possible.
### 10. International Transfers
Our website is operated in the United States. If you are accessing our site from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using our site, you understand that your information may be processed in these locations.
### 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date at the top of this page. We encourage you to review this Policy regularly to stay informed about how we protect your information.
### 12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Julian Sanchez
Email: julian@fixumtech.com
Phone: 3234137173